Dilson David Caro
88%
Customer Service
Ready to hire
Dilson, a 27-year-old International Business student, has been employed by American companies since February 2019. Initial experience in customer service involved assisting customers with payments, orders, and tracking requests—developing strong multitasking abilities.
Since 2022, work has focused on logistics operations, including managing legal documentation, coordinating shipments, selecting carriers within budget, and overseeing domestic and international transport. These experiences have strengthened skills in organization, leadership, teamwork, and emotional intelligence.
I Speak
English C1
Years of experience:
6 Years
Spanish Native Speaker
About JEFFREY ARCHIBOLD BARRIOS
Technologist expert in international businesses and international trade technical Interested in national and international commercialization processes. Proactive mindset, able to work well in a team or by myself and able to make decisions when it comes to problem solving. High degree of responsibility, honesty, discipline, cordiality and capable to adapt to organizational policies; excellent interpersonal skills and English language management.
Professional Experience
Apr 2022 - Present
Jan 2019 - Aug 2022
LOGISTIC COORDINATOR - Lean Solutions Group
My experience in this job was very proactive, I was in charge of the whole importation and exportation processes. I worked with and coordinated all type of cargo materials to move it from one country to another or within the USA too. Every morning I met with clients in the first place, to discuss new possible assignments for the day and secondly, to find new resolutions for possible issues or glitches in the operation, after that I started working on everything.
Furthermore, I reviewed the legal documentation required in the whole process, on the other hand, I was also given a budget so I could contract and make businesses with new possible transport companies to join us and work for us, last but not least, I worked with all types of systems, programs all at once, Handled emails to communicate with the different parties involved, tracked and traced flights to update the system and keep a record of the process from the beginning to the end of it, in which as far as I’m concerned multitasking was a very important strength to have
COSTUMER SERVICE CONSULTANT - Corporate - QUANTICA BPO
During my time as a COSTUMER SERVICE CONSULTANT I assisted the costumers to get their phone bills paid, get new plans, products and all type of changes they required me to do on their devices. on the other hand, I led them on how to do it themselves either through the website or the IVR (automatic system), besides the duties already mentioned, I also managed all type of credit or debit card information, registration processes, refunds (if needed) and moreover, I used to assist them to track their orders online and kept them updated about the status of an specific item. I had to contact carriers we had partnership with in order to get some issues resolved.
I worked with all type of customers, not only the ones with a good understanding of technology, but also the not tech savvy too. To sum up, Billing systems, programs, applications, websites, contact informations and more. that was a little bit in my day to day where I started to develop my multitasking
strength
Skills