JEFFREY ARCHIBOLD
90%
Customer Service
Ready to hire
Bilingual professional with experience in customer service and IT Support, focused on providing effective solutions and a high-level user experience. Solid handling of tools such as CRM platforms, ticketing systems, and collaborative tools used in service environments. Familiar with performance standards such as KPIs, SLA compliance, Quality Assurance. Noted for clear communication in English and Spanish, results orientation, and ability to generate revenue through cross-selling opportunities driven by customer satisfaction and excellence in
service.
I Speak
English C1
Years of experience:
13 Years
Spanish Native Speaker
About Litzy
Bilingual professional experienced in customer service and IT support, dedicated to delivering effective solutions and an exceptional user experience. Proficiency demonstrated in CRM systems, ticketing platforms, and collaboration tools. Performance maintained through adherence to KPIs, SLAs, and quality standards. Recognized for clear communication in English and Spanish, results-oriented approach, and revenue generation through customer satisfaction and service excellence.
Professional Experience
2024 - Present
Jan 2024 - Aug 2024
Jan 2022 - Aug 2023
May 2013 - March 2019
Anchora Barranquilla, Colombia - RECERTIFICATION SPECIALIST - SPSCS MEMBER RETENTION
Responsible for managing sensitive recertification processes, coordinating
follow-ups and ensuring deadlines are met.
IGT Solutions - Remote - TRAVEL PROFESSIONAL - AMERICAN AIRLINES
Handled real-time reservations and flight changes while ensuring compliance
with airline policies and data security
Teleperformance Colombia - TRAVEL AGENT - AM RESORTS
Managed hotel bookings, cancellations, and payments, ensuring timely and
accurate service
Freelance - Barranquilla, Colombia - IT CONSULTANT LEVEL I
Supported communications infrastructure for field projects, ensuring reliable
connectivity
Skills