Maria Jose Garces
93%
Data Communications Sp
Ready to hire
Experience has been gained across customer service, technical support, and administrative roles. Work has been performed with Teleperformance for Microsoft, Lexmark, and Capital One, handling multi-channel support and ticket management. Responsibilities have also included legal assistance, virtual administration, translation, and calendar coordination for Kerogara Law Office, as well as help desk and data analysis functions for Ontology and Blackboard.
I Speak
English Fluent
Years of experience:
9 Years
Spanish Native Speaker
About Maria
A responsible, punctual, and adaptable professional with strong problem-solving, translation, and research skills. Skilled in working collaboratively within teams and establishing goals aligned with company needs. Committed to continuous learning and growth, with a track record of delivering efficient and diligent work.
Professional Experience
2024 - Present
2023 - 2024
2022 - 2023
2020 - 2022
2019 - 2020
2017 - 2019
2016 - 2017
Privacy Agent, Delete Me
- Identifying, analyzing, and executing the removal of unwanted or required information from digital platforms.
- Creating detailed reports on the removed information, including metrics and relevant data about the process.
- Using internal communication platforms, ensuring efficient information flow between teams.
Help Desk Agent, Anthology
- Provided exceptional customer service and technical support to users through various channels.
- Demonstrated excellent data entry skills and attention to detail in documenting and resolving customer inquiries.
- Collaborated effectively with cross-functional teams to ensure timely and accurate resolution of issues.
Legal Assistant, Quiroga Law Office, PLLC
- Communicated with clients, gathered necessary documents, and conducted initial research to support case building.
- Managed administrative responsibilities and drafted legal documents in Spanish and English.
- Organized confidential legal documents and information with meticulous attention to detail.
Back Office Agent, Sutherland
- Performed security procedures and compliance tasks for bank and vehicle loan processes.
- Verified and requested documents, ensuring KPI compliance.
- Conducted cold calls to NAEN customers, demonstrating excellent communication skills.
Technical Support Agent, Lexmark (July 2019 - April 2020)
- Provided technical support and customer service, utilizing Oracle database.
- Achieved KPI targets and supported technicians with hardware issues and repair piece requests.
Customer Service Agent, Teleperformance Colombia (March 2018 - June 2019)
- Delivered technical support and customer service for Microsoft Home products.
- Moderated Microsoft Communities and managed account security.
- Conducted cold calls, responded to emails, and posted in Microsoft Communities while meeting KPI goals.
Lithographer, plasmar digital (January 2016 - August 2016)
- Crafted artisanal products and provided graphic design services.
Skills