Maria Mora
90%
Customer Service
Ready to hire
Bilingual Customer Support Specialist with 3 years of experience in high-volume environments across phone, chat, and email. Recognized for providing 5-star client experiences with empathy, efficiency, and a solutions-first mindset. Proficient in WordPress, SaaS platforms, and support systems like HubSpot, Slack, and Google Meet. Experienced in onboarding new team members and
documenting internal knowledge to improve team performance.
I Speak
English C1
Years of experience:
3 Years
Spanish Native Speaker
About Maria
My name is Maria Mora, a bilingual customer service specialist with over three years of experience handling calls, chats, and emails.
Experience has been gained through campaigns with Nordstrom and Sephora under Intel, where strong empathy and high-quality client interactions were developed. Previously, work with InTouch across multiple campaigns allowed diverse tools to be mastered and quick adaptability to new systems to be achieved.
Professional Experience
Apr 2025 - Present
May 2024 - Apr 2025
May 2022 - May 2024
Jan 2019 - May 2022
Customer Support Representative - Inktel – Sephora
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Delivered customer support through chat and email for Nordstrom.
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Responded promptly and professionally to customer inquiries.
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Maintained high satisfaction and communication standards.
Customer Support Representative - Inktel – Nordstrom
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Provided chat and email support for Sephora customers, handling product, order, and return inquiries.
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Ensured brand-aligned communication and high service quality.
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Adapted quickly to a new client while maintaining strong performance within the same company.
Bilingual Customer Service Representative – Weber, Vroom & Spark Campaigns - intouchCX
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Supported three client accounts (Weber, Vroom, and Spark) through phone, chat, and email.
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Delivered fast and effective solutions tailored to each brand’s processes and tone.
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Assisted in training new agents and maintaining consistent quality across campaigns.
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Recognized for adaptability and strong communication in a high-volume environment.
CulturalCare – Aupair USA - intouchCX
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Lived abroad and gained valuable intercultural experience.
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Strengthened communication, adaptability, and problem-solving skills.
Skills